FREQUENTLY ASKED QUESTIONS

Why JimmySix?

JimmySix has been created as there was a shortage of high quality hair extensions available in New Zealand. Having used the best quality in Australia and America we decided to bring the same calibre home. All JimmySix Hair is ethically source, Russian grade Remy 100% Human Hair. The tape we use is gentle yet firm to prevent damage to your natural hair and the clip in extensions and pony tails are sewn with top quality lace. No expense has been spared when bring top quality Hair Couture to New Zealand.

What is Remy?

Remy hair is when the hair cuticles are all facing the same way, to ensure the extensions are soft, shiny and tangle free. The extensions remain in the same direction throughout the packaging process.

What is Double Drawn?

Double drawn is the when the hair is the same length from root to tip, all JimmySix Hair extensions are double drawn to give a fuller look. Single drawn hair can be quite wispy on the ends.

Are JimmySix Hair Extensions ethically sourced?

Yes our extensions are 100% ethically sourced.

Is the hair wavy, curly or straight?

All JimmySix Hair Extensions come with a natural wave, however have not been permed. The extensions are not completely straight however can be straightened or curled with irons. We recommend using a heat protectant on the hair extensions when using hot tools.

Can I colour my JimmySix Hair Extensions?

We do not recommend colouring your hair extensions as this will void your warranty. If you wish to tone blonde extensions we recommend using Kevin Murphy Angel Wash Blonde to do so, however we are not responsible for over toning the extensions. It is advisable to do a test strand before toning all the hair. If your extensions are no longer under the 6 month warranty and you choose to colour them, we recommend only using a semi permanent range to do so. Never bleach your extensions.

Do you offer a return policy?

We offer an exchange policy within 14 days of purchase however the hair must be returned in new condition as received and the packet must not have been opened. We do not give refunds for change of mind, however will give a JimmySix credit for 3 months after purchase if you are unsure of the colour or product you have purchased.

What methods of payment do you accept?

We accept paypal, credit card or oxipay.

What is the JimmySix Warranty?

We offer a 6 month warranty on all JimmySix products purchased via our website or from a licensed JimmySix Salon. To receive this warranty you must:

  • purchase one of the following products and be able to provide receipt of purchase dated within 7 days of purchasing your JimmySix Hair Extensions – Wella Enrich Shampoo & Conditioner, Pureology Hydrate Shampoo & Conditioner, Kevin Murphy Hydrate or Angle Wash Shampoo & conditioner.
  • Have Tape Extensions applied by a qualified JimmySix Hair Salon that has undergone our training.
  • Tape extensions must have maintenance performed every 6- 8 weeks by one of our qualified JimmySix hair Salons.
  • Tape extensions must be removed by one of our qualified JimmySix Hair Salons

If you think your extensions are faulty, please return them directly to us with your receipt of purchase for both extensions and recommended products. We will then product test the hair and evaluate it. If the hair is faulty we will replace the hair and express post the new hair. We do not offer refunds on faulty hair, however it will be replaced if it fails our quality control testing. This process may take up to two weeks, faulty hair is very rare as we test the quality of the hair before it is packaged.

Tape Hair Extensions

How many packets are recommended for a full head of hair extensions?

2-3 packets depending on thickeness desired. 1 packet is 20 pc.

How often should I have maintenance performed?

6-8 weeks, however if your hair is extremely fine we would recommend 4-6 weeks.

What is the maintenance process?

Hair extensions are removed from your hair with removing solution and then they are all re-taped. Your hair is then combed with residue removed and washed. Once your hair is clean, blown out and straight the extensions will be re applied as new.

How long do the hair extensions last?

You should get 8-10 months out of your JimmySix Russian Extensions.

How long are the JimmySix Tape Hair Extensions?

22inches however we can custom order of different lengths if you request. See our bespoke section.

Clip in Hair Extensions

How long does my natural hair need to be?

For best results 4-5 inches long.

How long do the clip in extensions take to apply?

Thats really up to you! Practice makes perfect, some of the seasoned experts can do it in 10 minutes.

How long will my clip in extensions last?

It really depends on how you look after them, however as they are of the highest grade and with proper care you could expect between 1 to 2 years.

Should I wash my clip in extensions?

Absolutely! Your extensions get dirty just like your natural hair, make sure you wash them with our recommended products. Washing them once a week will leave you with beautiful soft hair.